An open letter of complaint to REUNION.COM and MYLIFE.COM:
I have been a Reunion.com member for years. I just signed up for MyLife.com. Within an hour some company called SavingsAce.com sent me an email about automatically drafting money from my bank account. Information that they said they got passed from you. I am sure there is must be a check box somewhere this was authorized. But I would have never knowingly wanted you to let a third party access my financial information. It appears that thanks to whatever has happened I am going to have to spend hours going over my bank statement for months and spend no telling how many hours on the phone correcting all this.
I have been on the phone with not only your employee but also trying to find a way to get out of this SavingsAce.com thing. My worst fear is how many affiliates of yours now have my info. I've been looking on the internet and see complaints have been starting to pile up regarding this tactic. I am sure you are aware also regarding the complaints regarding your firm and the company Shopping Essentials. I can safely state this as your form letter you sent me addressed Shopping Essentials, not Savings Ace.
Please evaluate whether the revenue generated is worth the negative connotations for your company. I loved your product for years, but I feel as if my back is against the wall and I may have to cancel my premium memberships simply to protect the access to my bank account. I am also posting alerts regarding this at pissedconsumer.com, complaintsboard.com, myspace.com and any other consumer protection venues I can locate to spare as many unsuspecting people the hassle I have gone through recently.
An Open letter to unaware consumers:
Apparently there was some check box or something that I overlooked when I signed up for MyLife.com (formerly Reunion.com) that allows their "affliliates" to have access to your credit / debit information. I got an email from Savingsace.com that said the were going to start debiting my bank account. After spending time on the phone with MyLife (who had an "Oh well you must have authorized it attitude) and doing research I have located a toll-free 888-593-5216 at Savingsace.com to cancel your membership.
At first they ask for your membership number, telephone number, and creditcard number followed by the # sign. (YEAH RIGHT...I sure wasn't about to give them my phone number and credit card number again) I only entered the membership number and then the # sign. It took me to a menu to cancel. It said to hit a number to cancel and seemed to accept it. (We'll see!) In my recent research I have also found past complaints of companies like Classmates.com using this same system.
I also have been emailing the reunion.com / mylife.com people to complain about their association with this company. I can't believe that ultimately the revenue they might be getting for referrals is worth this bad press.
Call to action: If you have been bitten unknowingly by this type of auto-debit of your bank accounts please post your bad experience at complaintsboard.com, pissedconsumer.com, and notify any appropriate regulatory / rating bureaus.
I will update the list of sites and info I uncover on them as it becomes available. Remember these services typically make it near impossible to give you an easy avenue to cancel, find an email address to complain, and near impossible to find a live person to talk to.
Some companies so far I have identified using this tactic:
Savingsace.com (may show up on your bill as AP9 Savings Ace) - Cancellation number 888-593-5216
shopping-essentials.com (may show up on your bill as AP9 ShoppingEssentials, IK9 Shopping Essentials) - Cancellation number 888-999-0564